The Customer-Driven Organization
Lance B. Coleman
Successful Key Account Management in a Week
Grant Stewart
The 8 Laws of Customer-Focused Leadership
Blake Morgan
The Gold Standard
Colin Cowie
Transforming Customer-Brand Relationships
Christina Garnett
B2B Customer Experience
Paul N. Hague
Reinventing Retail
Ian Shepherd
Consumer Behavior
Leon G. Schiffman
Friction/Reward
Richard Hammond
5 Star Service
Michael Heppell
Customer Service
Robert W. Lucas
Zero Compliants
Gautam Mahajan
Customer Relationship Management in the Digital Age
G. Shainesh
Selling in Customer Service
Leon Cai
A Paradigm of Customer Recovery
Ken G. Dawson
The Ten Principles Behind Great Customer Experiences
Matt Watkinson
Customer Relationship Management
Ed Peelen
Brilliant Customer Service
Debra Stevens
How To Sell With NLP
Pat Hutchinson
